Equature adds on-demand peer support training for 911 professionals

Equature and the 911 Training Institute are partnering to put resilience and peer support training online for 911 professionals through Equature’s Apprentice Training portal. The new bundle gives telecommunicators a flexible path to meet prerequisites for 911TI’s Certified Peer Supporter course.

Why it matters: - Peer support training is a growing wellness tool for 911 professionals and PSAP staff. - Moving the first steps of the certification path online can make it easier for telecommunicators to start training around shift work. - The bundle is designed to reduce barriers to entry for people seeking peer support certification.

What happened: - Equature announced a partnership with the 911 Training Institute on Oct. 13, 2026. - The companies will offer a Resilience & Peer Support bundle on demand through Equature’s Apprentice Training portal. - The bundle puts the first two courses in 911TI’s Certified Peer Supporter pathway online.

The details: - The bundle includes two 8-hour courses required before students can enroll in 911TI’s Peer Support Certification class. - Survive & Thrive: Core Stress Resilience Training is recorded by Jim Marshall. - The course teaches students to recognize stress, manage distress in the moment, break unhealthy patterns and build healthier habits at work and outside the job. - The Power of Peer Support is recorded by Dr. Rick Janka. - That course covers the principles, boundaries and real-world impact of peers supporting one another in public safety. - Students can take both courses at their own pace and around their shift schedules. - Completing both courses meets the prerequisites for the Certified Peer Supporter, or CPS, program. - CPS is a 24-hour advanced training and certification course. - 911TI teaches CPS live only, either in person or via Zoom. - CPS prepares peers to assess a colleague’s needs, handle difficult conversations, provide support and recognize when more resources are needed. - The full Certified Peer Supporter course details are available at more information.

Between the lines: - Equature is packaging training in a format that fits the operational reality of 911 work. - The partnership also broadens 911TI’s reach without changing the live-only format of its advanced certification. - Cherie Bartram, Equature’s education program director, said peer support training is needed in every PSAP and that on-demand access helps more telecommunicators begin that path. - Dr. Rick Janka, CEO of 911TI, said peer support teams are one of the most significant wellness advances for 911 professionals in years and called the partnership a way to cut training barriers.

What’s next: - The Resilience & Peer Support bundle is coming soon. - 911 professionals will be able to use the bundle as the entry point to the Certified Peer Supporter pathway. - The partnership may expand access to peer support training for more PSAPs and telecommunicators.

The bottom line: - Equature and 911TI are taking a key wellness credential for 911 workers and making the first steps easier to access, faster to complete and more compatible with shift-based schedules.