Thunai to demo AI contact center tools at CCW Las Vegas 2026

By AI, Created 6:41 AM UTC, June 03, 2026, /AGP/ – Thunai will exhibit at Customer Contact Week Las Vegas 2026 from June 22-25 at Caesars Forum, where it plans live demos of AI tools for contact center teams. The company is positioning the platform as a way to raise productivity, cut operating costs and scale customer support without adding headcount.

Why it matters: - Contact center leaders are under pressure to improve service and efficiency at the same time. - Thunai is pitching AI as a way to reduce manual work, support agents in real time and scale operations without proportional staffing growth. - CCW Las Vegas is one of the industry’s biggest venues for buying and strategy decisions, which gives the company a direct line to operations and CX buyers.

What happened: - Thunai said it will exhibit at Customer Contact Week Las Vegas 2026 at Caesars Forum from June 22-25, 2026. - The company will be at Booth 804 and will host live demonstrations on June 24-25, 2026. - Thunai announced the showing on June 3, 2026.

The details: - Thunai will demonstrate AI across the agent workflow in four areas: agent productivity, operational cost reduction, revenue growth and scalable operations. - The productivity demos will focus on call summarization, after-call work, real-time knowledge retrieval and live agent assistance. - The cost-reduction demos will show automation of manual workflows and supervisor interventions. - The revenue demos will highlight AI-assisted insights for upsell opportunities, churn signals and first-call resolution. - The scalability demos will focus on handling higher volume and complexity without a matching rise in staffing costs. - Thunai said the demonstrations will reflect real-world deployments across financial services, healthcare, retail and telecommunications. - Customer Contact Week Las Vegas draws over 3,000 industry professionals each year and covers customer experience, contact center operations, workforce management and technology. - Thunai is an agentic AI platform for enterprises built for customer-facing teams. - The company says the platform is designed to improve agent performance, reduce operational overhead and help organizations scale without a corresponding increase in cost or headcount. - Thunai says it works with Fortune 500 enterprises across multiple industries. - More information is available on Thunai’s website and its LinkedIn page.

Between the lines: - The announcement reflects a broader shift in contact centers from headcount-led growth to automation-led productivity. - Thunai is tying its message to measurable business outcomes, not just AI features, which is likely aimed at operations leaders who need proof of return on investment. - The company is also using CCW to frame itself as an enterprise-ready vendor in a crowded customer experience technology market.

What’s next: - Thunai will use the June 24-25 booth demos to show how its platform works in live contact center scenarios. - The company is likely aiming to turn conference interest into enterprise conversations about deployment, cost savings and agent performance. - Industry attendees at CCW will be able to assess whether Thunai’s AI workflows fit their own customer service and operations plans.

The bottom line: - Thunai is heading to CCW Las Vegas with a simple message: AI should help contact centers do more with the same team, not just add another software layer.